Terms &
Conditions.

01About us

REWNDIT is a trading name of BMG Advisory Ltd, a company registered in England and Wales. Address: 37 Borth Avenue, Offerton, Stockport, SK2 6AJ, United Kingdom. Email: hello@rewndit.com. These terms apply to every order placed at rewndit.com. Please read them before ordering.

02Your order

• You must be 18 or over to order.
• Your order is accepted, and a contract is formed, when your payment is confirmed and we send your order confirmation.
• Please check your clip, chosen frame, product, colours, sizes, quantities and delivery address carefully before paying. We print exactly what you approve.
• If we can't accept your order (for example, if the content breaks these terms), we will tell you and refund you in full.

03Prices and payment

• Prices are in pounds sterling and are shown on the website at the time you order. Delivery within the UK is included.
• Payment is taken securely by Stripe when you order.
• Discount codes have their own conditions shown with the offer. Code CREW10 gives 10% off orders over £100. Only one code per order, it has no cash value and we may withdraw it at any time (this won't affect orders already placed).

04Your content

By uploading a clip or photo, you confirm that:

• you own it or have the right to use it, and everyone who appears in it has agreed to it being printed and shared;
• it does not include anything illegal, hateful, sexually explicit, violent, defamatory, or that infringes someone else's rights (including copyrighted music, film or TV);
• it does not show anyone under 18 without their parent's or guardian's permission.

You keep ownership of your content. You give us permission to store, edit (for example cropping, enhancing and upscaling for print), print, host and play it, only so we can make your products and keep your QR code and AR working.

We can refuse an order, or remove content, that breaks these rules. If we refuse your order before production, we refund you in full.

05Making and print quality

• Products are printed by our UK production partner. The print is made from a frame of your clip, which we enhance for print, but the result depends on the quality of the original video. Very small, dark, blurry or heavily compressed clips (for example ones sent through WhatsApp) will print less sharply. We show a quality guide when you choose your frame.
• Colours on screen can look slightly different from print. Small variations in print position and colour are normal and are not a fault.
• Product images on our site are illustrations.

06Delivery

• We currently deliver to UK addresses only, by Royal Mail 48 Tracked.
• Orders are usually printed and dispatched within a few working days. Any timescales we give are estimates, not guarantees, so please order well ahead of your event.
• Risk passes to you when the order is delivered to the address you gave. Please make sure it is correct.
• If your parcel doesn't arrive, contact us and we'll work with the courier to sort it out.

07Cancellations, returns and refunds

Because every product is personalised and made to your specification, the 14-day right to cancel under the Consumer Contracts Regulations does not apply. We can't accept returns or give refunds if you simply change your mind, order the wrong size, or are unhappy with the content or frame you chose.

If you spot a mistake in your order, email us straight away. If it hasn't gone into production, we will do our best to change or cancel it.

Faulty, damaged or wrong items: your rights under the Consumer Rights Act 2015 are not affected. If your item arrives faulty, damaged, misprinted or isn't what you ordered, email hello@rewndit.com within 14 days of delivery with your order number and a photo. We will reprint it or refund you.

08Video hosting, QR codes and AR

• Your video plays from a private, unlisted link. Anyone who scans the QR code or has the link can watch it, so only upload clips you are happy to share this way.
• We use reasonable care and skill to keep videos playing, but the service relies on the internet, third-party providers and the viewer's phone, and there may be occasional interruptions.
• The AR feature (pointing a camera at the photo) depends on the viewer's phone, lighting and the condition of the print. The QR code is always available as an alternative.
• You can ask us to remove your video at any time, after which the QR code and AR will stop playing. If we ever close the hosting service, we will give notice where we reasonably can so you can save your clip.

09Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability where the law doesn't allow it, including for death or personal injury caused by our negligence, for fraud, or for your statutory consumer rights.

10Privacy

How we use your personal data, photos and videos is explained in our Privacy Policy.

11Complaints and contact

If something isn't right, email hello@rewndit.com. We aim to reply within 2 working days.

12The legal bit

We may update these terms. The version on the site when you order applies to that order. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts.